Hello, .
Thank you for your time and concern to provide us feedback on your most recent visit to IaM (Immigration and Migration).
Please rest assured that we take your feedback very seriously and will promptly address your concerns.
You're a valuable customer to us and we will make changes to ensure this does not happen on your next visit.
We are constantly looking for ways to improve our service and will address your feedback immediately.
Thank you for being a valued customer and taking the time to share your concerns with us.