Confidentiality Policy

At IaM, we understand the importance of maintaining confidentiality and privacy when it comes to our clients. We are committed to protecting the confidentiality of all personal and sensitive information that we obtain from clients during the course of our work. This policy outlines our commitment to confidentiality and the procedures we have in place to ensure that all client information remains secure.

Scope of Policy

1. This policy applies to all employees, volunteers, and contractors of IaM who may have access to client information during the course of their work.

Confidentiality Obligations

2. All employees, volunteers, and contractors of IaM are obligated to maintain the confidentiality of all personal and sensitive information obtained from clients. This includes but is not limited to identifying information, financial information, medical information, and any other information that could be used to identify or harm the client.

Information Collection and Use

3. All client information collected by IaM is done so with the explicit consent of the client. We only collect information that is necessary to provide our services and will not use any client information for any other purpose without first obtaining the client’s consent.

Information Storage and Security

4. All client information collected by IaM is stored securely and accessed only by authorised personnel. We use appropriate technical and organisational measures to protect client information from unauthorised access, disclosure, alteration, or destruction. We ensure that all employees, volunteers, and contractors are trained in data protection and are required to sign a confidentiality agreement.

Information Disclosure

5. IaM will only disclose client information where required to do so by law or where we have obtained the client’s explicit consent. We will never disclose client information to any third party without first obtaining the client’s consent, except where necessary to provide our services or where required by law.

Reporting Breaches

6. In the event of a breach of confidentiality, IaM will take immediate steps to investigate and contain the breach. We will notify affected clients and any relevant authorities where required by law.

Client Access to Information

7. Clients have the right to access their personal information held by IaM. We will provide clients with access to their information upon request, subject to any legal restrictions.

Policy Review and Update

8. IaM will regularly review and update this policy to ensure that it remains current and effective. Any updates will be communicated to all employees, volunteers, and contractors.

If you have any questions about our confidentiality policy or our approach to data protection, please contact us at Level 18, 40 Bank Street (HQ3). Canary Wharf, London, E14 5NR.

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