British Airways Extends eVouchers Until Next Year

British Airways Extends eVouchers Until Next Year

British Airways passengers who accepted vouchers for Covid-19 disrupted flights or holidays now have until 30 September 2024 to use them, as the airline has extended their validity again for a further 12 months. 

British Airways passengers who accepted travel vouchers during the Covid-19 pandemic have been given more time to spend them.

The vouchers were originally set to expire this September 2023 but with millions in unclaimed vouchers still in circulation, the airline wants to give customers more time to redeem the vouchers.

This extension is automatic and you don't need to do anything to qualify, though if you've only used part of a voucher and still have some credit remaining, this will be issued as a new voucher with the expiry of 30 September 2024. 

Who Were Issued E-Vouchers

Thousands of passengers were forced to delay their trips in 2020 due to last-minute travel restrictions and cancelled flights. Many airlines issued vouchers to be used for a new holiday instead of a refund, as a bid to stay afloat due to missing out on millions of pounds in lost travel.

Only those who booked directly with British Airways can claim a refund through the airline. If you have booked the ticket through a third party, then you need to contact the third -party.

To claim a voucher or refund, passengers must have received an email from British Airways with an eVoucher code/ticket number beginning ‘125-.

Passengers who made flight-only bookings with British Airways and who were due to travel between 9 March 2020 and 19 November 2020 on a flight that was then cancelled, can swap their voucher for a refund so long as the voucher was accepted after the flight had been cancelled.

If a passenger was due to travel between these dates but chose to accept a voucher before the flight was cancelled, the passenger won't be able to claim a cash refund. Instead, they will need to redeem their voucher and complete their trip by 30 September 2024.

The option to swap vouchers for cash refunds doesn't apply to passengers whose flights were cancelled after 19 November 2020, as British Airways says these customers were offered the choice of a cash refund or voucher at the time. 

If the passenger decides to use the voucher and the new booked flight is more expensive than the value of your voucher, the passenger needs to pay the difference.

If you are unsure if you are entitled to an e-voucher, check out this BA tool and enter the email linked to the booking.

What are your thoughts on this issue? Talk to us in the comment section below. Or if you need more advice on the above, contact us for further travel & immigration advice.

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